Sales Administrator

Roles & Responsibilities

• Maintain and update product details, inventory, pricing, and promotions on multiple e-commerce platforms.
• Coordinate with the warehouse, finance, and other support functions to ensure order fulfillment and customer satisfaction.
• Attend to all incoming inquiries via the company’s e-commerce website, emails, phone, walk-in and other mediums.
• Receive and process orders from multiple e-commerce platforms, company email accounts and phone calls, in a timely manner.
• Ensure all sales related documents are properly received, prepared, and filed.
• Ensure data accuracy in orders and invoices.
• Prepare weekly / monthly sales reports for management perusal.
• Monitor sales trends or customer behavior and suggest alternative sales or promotion strategy where possible / necessary.
• Manage customer complaints effectively and efficiency and where necessary, escalate to management for reporting purpose or further action.
• Other ad hoc duties as assigned by the sales and marketing manager.

Tell employers what skills you have

Administrative Work

Inventory

Administration

Marketing

Strategy

MS Office

Photography

Excel

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Pricing

Shipping

Able To Work Independently