Senior Technical Delivery Manager

Roles & Responsibilities

Job Responsibilities :

• Manage and support project demand forecasting and resource planning for Technology & Operations (T&O), ensuring alignment with business priorities across new project initiatives, Run-The-Bank (RTB), and Quarterly Releases (QR).
• Oversee project demand approvals within the Cards Department to ensure compliance with governance schedules.
• Monitor RTB demand and obsolescence risks that may impact delivery timelines.
• Support the Cards Tech Demand Forum to drive alignment among senior stakeholders for team formation and resource planning.
• Review project requirements and details prior to approving resource assignments.
• Review and approve project documentation, e-memos, and quarterly vendor evaluations.
• Promote consistency and quality through the Client’s Service Delivery Management (SDM) process.
• Manage third-party vendors and outsourcing engagements, ensuring compliance with contractual and regulatory requirements.
• Build and maintain strong relationships across internal departments and with external partners.
• Prepare and present dashboards, performance metrics, and management reports to senior leadership.
• Communicate effectively with both technical and business stakeholders.
• Escalate issues impacting project schedules in a timely manner and propose appropriate workarounds or resolutions.
• Ensure all project documentation adheres to bank standards.
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

Job Requirements :

Tell employers what skills you have

Vendor Relationships

Leadership

Demand Forecasting

Application Security

Outsourcing

Mainframe

VisionPLUS

Stakeholder Engagement

Strategic Sourcing

Banking

System Integration Testing

Regulatory Requirements

Delivery Management