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Operations Clerk
MASINDO LOGISTIC PTE. LTD.D22 Jurong, Jurong Island, Tuas, SG12 days ago
Job descriptionCoordinate container bookings with shipping lines, freight forwarders, and carriers. Prepare, review, and verify shipping documents such as bills of lading, commercial invoices, packing lists, and customs documentation. Ensure compliance with all relevant import / export regulations and internal policies. Monitor and track shipments from origin to final destination. Communicate proactively with customers regarding any delays, exceptions, or issues. Coordinate with ports, carriers, and trucking companies to ensure smooth operations. Address operational issues such as demurrage, detention, and cargo discrepancies. Collaborate with internal teams to resolve service complaints efficiently. Maintain accurate records of all customer interactions and shipment documentation. Generate reports on shipment status, service metrics, and operational performance. Identify areas for process improvement and support the implementation of solutions. Build and nurture strong relationships with customers, carriers, and internal stakeholders. Offer proactive advice on shipping solutions, cost optimization, and service enhancements. Utilize the Matchbox platform in collaboration with Fleet Management to optimize container and shipment tracking. Diploma in Logistics, Supply Chain Management, Business Administration, or a related field (preferred). Strong communication and interpersonal skills. Proficient in Microsoft Office and shipment tracking systems. Able to manage multiple tasks in a fast-paced environment. Detail-oriented with strong problem-solving abilities. Knowledge of the Matchbox platform is an added advantage. Fresh graduates or candidates with no prior experience are welcome to apply.
Roles & Responsibilities
Customer Support :
- Serve as the main liaison for customer inquiries related to bookings, shipment status, documentation, and deliveries.
- Provide accurate information on shipping schedules, transit times, and cost estimates.
Booking and Documentation :
Shipment Coordination :
Problem Resolution :
Reporting and Administration :
Relationship Management :
Matchbox Utilization :
Requirements :
Do send your resume directly to hr_singapore@linfox.com or whatsapp us at +6598605162
Tell employers what skills you have
Written English
Process Improvement
Tracking Systems
Customer Support
Relationship Management
Invoicing
Administration
Estimates
Multilingual
Fleet Management
Freight
Trucking
Supply Chain Management
Shipping
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Operation • D22 Jurong, Jurong Island, Tuas, SG
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