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Service Engineer
SIMPLIFIED TECHNOLOGY PTE. LTD.D14 Geylang, Eunos, SG30+ days ago
Job descriptionMonitor daily operations to make sure service standards are met. Handle escalations — step in when customers are unhappy or cases are complicated. Review and improve service workflows for efficiency. Make sure customers have a good experience. Collect feedback from customers and act on it. Solve complex issues that frontline staff escalate. Track team KPIs (Key Performance Indicators) like response time, resolution rate, customer satisfaction scores. Report regularly to management on team performance and service quality. Suggest and implement improvements to service processes. Coordinate with other departments (sales, logistics, technical teams) to solve bigger problems. Handle documentation, reports, timesheets, and sometimes budgets. Participate in planning meetings and strategy discussions.
Roles & Responsibilities
1. Team Management
- Lead, coach, and support a team of service staff (like customer service agents, technicians, field service reps, etc.).
- Schedule shifts, assign tasks, and ensure enough coverage.
- Motivate the team to meet service goals (speed, quality, satisfaction).
- Train new hires and help with upskilling current team members.
2. Service Delivery
3. Customer Focus
4. Performance Monitoring
5. Process Improvement
6. Administrative Tasks
Tell employers what skills you have
Field Service
Budgets
Preventive Maintenance
Troubleshooting
Process Improvement
Electrical
Strategy
Team Management
Customer Satisfaction
Customer Focus
Customer Service
Electronics
Commissioning
Service Delivery
Technical Support
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Service Engineer • D14 Geylang, Eunos, SG
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