L2 Production Support_Contract

Roles & Responsibilities

Key Responsibilities :

• Provide L2 / L3 production support for Java / web-based applications, primarily in banking environments.
• Manage 24 / 7 application support, including high-severity and high-impact incidents, with a focus on fast recovery and minimal disruption.
• Monitor, troubleshoot, and resolve application and infrastructure issues promptly.
• Perform root cause analysis and post-resolution follow-ups for incidents.
• Participate in disaster recovery drills and major incident investigations.
• Generate and maintain reports based on ticket metrics and application performance.
• Coordinate and execute infrastructure maintenance activities including patching, upgrades, and deployments.
• Manage and maintain Docker containers and batch jobs (e.g., TWS, Cronjobs).
• Conduct regular health checks and performance monitoring using tools and scripts.
• Maintain documentation for technical procedures, incident handling, and change management.
• Support CI / CD pipelines and DevOps practices for application releases and change requests.
• Ensure SIT and UAT approval processes are completed, including UAT Business Unit sign-off.
• Collaborate with developers, project teams, vendors, and infrastructure teams to ensure seamless operations.
• Drive effective communication between business and technology regarding production service reliability and performance.
• Champion production resilience and availability, focusing on superior client experience.
• Drive the implementation of Site Reliability Engineering (SRE) and Chaos Engineering for strategic systems.
• Improve system reliability and availability by gathering data and designing for performance.
• Drive continuous improvements in processes and systems using SRE methodologies.
• Provide expert advice and training on technology solutions and advanced reliability techniques.

Requirements

Required Skills & Experience :

Education & Certifications :

Tell employers what skills you have

Puppet

Azure

Change Management

Pipelines

MySQL

Root Cause Analysis

Scripting

MariaDB

SQL

Application Support

Reliability Engineering

Apache Tomcat

Windows

System Administration

Banking

Performance Tuning

Disaster Recovery

Databases

Linux

Amazon Cloud