Customer Service & Order Management Executive - NTS MECHATRONICS SINGAPORE PTE. LTD.

Roles & Responsibilities

Customer Service & Order Management Executive

Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.

Key Responsibilities

• Order Processing : Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
• Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.
• Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.
• Acknowledge PO & delivery through Customer’s Ordering portal
• Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.
• Generate reports on order metrics like sales trends, delivery times, and backorder rates.
• Analyze data to identify areas for improvement and propose process optimization strategies.
• Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders
• Ad hoc activities assigned by superior

Qualification & Experience

Tell employers what skills you have

Sales

Order Processing and Change Request Management

Microsoft Office

Microsoft Excel

Strong Attention To Detail

Sales Order Processing

Interpersonal Skills

ERP

Order Processing

Data Entry

Sales Operations

Excel

Process Optimization

Team Player

Customer Service

Business Development

Pricing

Facilities Management

Ability to Prioritize