Assistant Centre Manager

Roles &

Responsibilities

About Aureus

Group

Established in September

2013, Aureus Academy is Singapore's leading music school with over

18,000 students enrolled in our school. Aureus Academy specializes

in providing individually tailored piano lessons, violin lessons,

drum lessons, voice lessons, and more to students of all ages and

abilities.Aureus has transformed a traditional brick-and-mortar

service into a cutting-edge business featured in Forbes, Business

Times, Straits Times, and Channel News Asia. Aureus Group, the

parent company of Aureus Academy, has been ranked 4th in the

"Singapore's Fastest Growing Companies" survey conducted by The

Straits Times and Germany-based global research firm

Statista.

Company

Vision

The Aureus Group's

Mission / Vision is to become the undisputed leader of Creative Arts

Education globally by Sep 2025 and to make Aureus the first

brand / activity of choice in any market or segment we operate

in.

Mission of the

Role

The primary mission for the

Assistant Centre Manager is to actively support and contribute to

the overall success of the Aureus centre under their purview.

Working directly with the Centre Manager, the Assistant Centre

Manager plays a pivotal role in executing the established sales

strategies and systems. The focus will be on achieving business and

revenue growth, elevating customer satisfaction levels, and

enhancing employee satisfaction within the assigned

centres.

The Assistant Centre Manager drives

scalable sales initiatives aligned with divisional goals, fostering

a positive environment through proactive collaboration. Primary

responsibilities involve driving sales and event management,

overseeing day-to-day operations, executing training programs, and

providing mentorship to staff. Tasked with optimizing strategies to

meet and exceed set goals. The Assistant Centre Manager actively

contributes to performance enhancement initiatives, coordinating

events and marketing campaigns to maximize growth

productivity.

Job

Responsibilities

Performance Enhancement and

Feedback - Regularly evaluating the front desk team's

performance in providing excellent service, effective customer

communication, sales proficiency, positive customer experiences,

professional conduct, and packaging through a 360-degree feedback

loop involving various stakeholders for centre under their

purview.

Enhance Centre

Experience- Administering and overseeing logistical

and facilities maintenance operations to ensure a seamless and

well-maintained working environment, comparable to a 5-star hotel

experience. This encompasses upkeep, cleanliness, and overall

experiential quality.

Sales and

Growth- Achieve assigned monthly lead generation,

sales / enrolments and lead-conversion targets, in addition to any

other targets that may be set by the management in relation to

centre growth. Cultivate team members through effective

on-the-ground mentoring and ensure they achieve their individual

management-assigned targets

Workplace Culture and

Etiquette - Promoting a positive work environment

aligned with company values. Execute initiatives to address

challenges and organize staff welfare events, aiming to achieve a

target employee satisfaction index score.

Customer Relationship Management-

Ensure customer retention by promoting adept

problem-solving skills and upholding high service standards among

team members. Drive the team to do their very best in finding

optimal solutions that align with both customer needs and company

objectives, with the ultimate goal of reaching a target customer

satisfaction index score.

Communication and Transparency-

Ensuring consistent and aligned communications with

the company's core values across all channels. Proactively

communicate any issues or potential concerns to the management team

to foster a collaborative and responsive approach.

Aureus Curriculum System-

Guaranteeing the full adoption and attainment of set

goals for the Enigma system by ensuring compliance with all

directives.

Documentation and

Reporting- Tracking and reporting team evaluations,

development, and improvement plans.

Ad- Hoc- Performing and

fulfilling additional duties as assigned by the

Management.

Hiring

Criteria

The applicant

should have a minimum of 2 years of experience in the related field

and at least 1 year in a team-leader position.

The successful applicant must be available to work on

both weekends, with two weekdays off days.

We

are looking for individuals with a strategic mindset and the

ability to think critically in various sales situations.

Strong verbal and written communication skills are

essential for effective collaboration and leadership.

Goal-driven individuals with the ability to focus and

prioritise tasks that drive the growth of the centre

The applicant must have a strong commitment to compliance

and ethical business practices, ensuring adherence to industry

regulations and company

standards.

Perks &

Packages

Work

Incentives of up to $1,400

• per month

Medical

and Insurance Coverage

Worklife and Wellness

including 14 days of Annual Leaves and Sick Leaves

In-House Learning, Development, and Training are

provided

Professional Career Development

Opportunities

Complimentary Music

Lessons

Vibrant and Supportive Company

Culture

Work Equipment including IT Devices is

provided