Senior Customer Service Executive - AIGLE SECURITY PTE. LTD.

Roles & Responsibilities

• Oversee daily customer service operations and ensure smooth workflow
• Establish and monitor service standards, procedures and policies
• Handle escalated customer complaints and resolve issues promptly
• Lead, train, and supervise the customer service team
• Conduct performance reviews and provide coaching for staff improvment.
• Forecast manpower needs and budget for the customer service function
• Recommend initiatives to improve service quality and operational efficiency.
• Conduct onboarding and ongoing training for customer service staff

Tell employers what skills you have

Coaching

Service Orientation

Microsoft Office

Microsoft Excel

Customer Service Operations

Customer Service Representatives

Communication Skills

Customer Satisfaction

Team Player

Customer Service