L1 Network Support Engineer - CCNA Certificate

Roles & Responsibilities

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As an L1 Network Engineer, you will participate in maintaining, troubleshooting, in-depth analysis of problems, and implementing solutions for a mission-critical 24x7 system.

Responsibilities :

• Provide Field Support by carrying out Corrective Maintenance (CM) as a result of failure of the hardware and software.
• Assist to restore the system to its operational condition.
• Support in monitoring and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.
• Support in field testing by carry out software testing on the system whenever there is a new software bug fixes and ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.
• Provide technical support in managing the spares provisioning, support and test equipment and other tools.
• Assist in undertaking store keeping functions in respect of receipt, issue and disposal.
• Support in carrying out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares.
• Assist in monitoring the end-of-life and end-of-support status of the spares and installed hardware.
• Support in carrying out preventive maintenance on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule.
• Assist in performing calibration, servicing and verification of system configurations and submit the report.

Knowledge, Skills and Experience :

Tell employers what skills you have

Customer Service Skills

Switches

Defence

IT Service Management

Preventive Maintenance

Troubleshooting

Kubernetes

Hardware

CCNA

VMware

System Testing

Windows

Corrective Maintenance

Docker

Network Security

Virtualization

Linux

Able To Work Independently

Firewalls

Technical Support