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AVP, Client Onboarding Facilitation Group
SUMITOMO MITSUI BANKING CORPORATION Singapore BranchD16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG4 days ago
Job descriptionServe as a client-facing point throughout the onboarding journey. Ensure client readiness through documentation guidance and training coordination. Orchestrate coordination across internal stakeholders : Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD [KYC], BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology. Chair regular onboarding forums or calls to review high-value or complex onboarding cases. Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks. Participate in onboarding forums and escalate bottlenecks as needed. Ensure full adherence to MAS guidelines, AML / KYC standards, sanctions, tax documentation, and cross-border onboarding regulations. Ensure internal controls, quality assurance, and issue remediation frameworks are in place. Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation. Support dashboard reporting and SLA / KPI tracking. Participate & contribute to key strategic projects that will transform Customer journey. 5 years of experience in corporate banking or corporate client service roles. Basic understanding of onboarding and KYC processes. Strong organizational and communication skills. Proficiency in Microsoft Office tools. Client-Centric Mindset, ensuring client needs are addressed proactively. Coordination & Communication skills to manage internal and external stakeholders effectively. Execution Excellence to maintain rigor in documentation and tracking. Contribute to process improvement, Identifying and supporting enhancements in onboarding
Roles & Responsibilities
Job Responsiblities
Strategic Leadership & Oversight
- Support onboarding strategy and execution for corporate clients across Asia-Pacific.
- Maintain visibility on onboarding pipeline and ensure timely activation of services.
Client Engagement & Handholding
Cross-Functional Coordination
Regulatory Compliance & Risk Governance
Process Optimization & Transformation
Job Requirements
Tell employers what skills you have
Front Office
Process Automation
Remediation
Regulatory Compliance
Process Improvement
Quality Assurance
Interpersonal Skills
Relationship Management
Communication Skills
Banking
Process Optimization
KYC
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Avp Group Group • D16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG
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