Service Supervisor - KOPITIAM INVESTMENT PTE. LTD.

Roles & Responsibilities

• Responsible for all Service Crew duties and all operations matters
• Monitor staff performance and upholds disciplinary standard within the team
• Conduct on-the-job training for new joiners
• Participate and provide input for staff performance appraisals
• Provide support in team planning- scheduling and rostering
• Possess strong product knowledge and model excellent customer service
• Put in continuous effort to motivate the team to deliver great service to customers and meet revenue target
• Prepare periodic stock take such as month-end stock take and stock ordering
• Appointed key holder role during store opening and closing and the duty supervisor on shift
• Manage and maintain the housekeeping for working station & area / storeroom
• Other administrative duties when assigned

Others

Tell employers what skills you have

Product Knowledge

Mentoring

Management Skills

Leadership

Control Valves

Appraisals

Housekeeping

Interpersonal Skills

Inventory

Customer Satisfaction

Microsoft Word

Customer Service

Instrumentation

Scheduling

People Management