IT Support Specialist

Summary

The IT Support Specialist is responsible for ensuring the smooth operation of internal IT systems and providing technical support to end users. This role includes hardware and software maintenance, system administration, user support and collaboration with global IT teams. The position may vary in scope from basic support tasks to advanced infrastructure management and project coordination.

Key Responsibilities

• Deploy, configure and maintain end‑user devices and peripherals.
• Provide first‑line and second‑line technical support for hardware, software and network issues.
• Administer user accounts, access rights and system configurations.
• Monitor system performance, backups and security status.
• Support local and remote users through ticketing systems and direct communication.
• Maintain documentation and contribute to knowledge base updates.
• Coordinate with global IT teams on infrastructure and system‑related tasks.
• Assist in IT asset management and procurement processes.
• Participate in IT projects including system upgrades and process improvements.
• Ensure compliance with internal IT policies and standards.
• Provide support for conferencing and multimedia equipment.
• Troubleshoot and resolve issues related to telephony and connectivity.
• Perform routine maintenance and updates on servers and network components.

Requirements : Education

Experience

Skills & Knowledge

Personal Attributes

Additional Information

Benefits

Health & well‑being

Family

Office

Other

Primary location

Singapore

Additional locations

Not specified

Time type

Full time

Required Experience

IC

Employment Type

Full‑Time

Vacancy

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