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Customer Service Executive - Islandwide, SG

ARTS HOUSE LTD.Islandwide, SG

9 days ago

Job description

Roles & Responsibilities

Job Purpose

Join our customer service team at Arts House Limited (AHL) and play a pivotal role in delivering exceptional customer service at our vibrant venues.

Your mission : to uphold our high service standards and create memorable experiences for all our patrons.

Benefit Highlight

Opportunities for development and growth
Overtime Payment
Medical & Dental Benefit
AWS [13 month Bonus]
Performance Bonus
Flexi Benefit

Duties and Responsibilities

Serve as Venue Officer / Duty Manager to ensure the smooth execution of events, special performances and galas.

Assist in the coordination and logistical planning of special events, liaising closely with supervisors

Deliver exceptional hospitality services to partners and VVIPs, maintaining a professional and welcoming environment

Investigate and resolve guest complaints and incidents, ensuring swift and effective resolutions

Enforce safety protocols and emergency evacuation procedures to maintain a secure environment

Conduct guided tours of AHL venues for the public

Support Customer Service Manager in handling tour enquiries and scheduling

Support management in reviewing, updating, and establishing customer service SOPs and policies, both in-house and with external partners

Assist in developing training materials and operational standards for full-time and casual staff to ensure consistency and quality in service delivery

Assist in the training and supervision of casual staff, particularly during performances and events

Support in planning and deploying casual manpower across AHL venues as required

Ensure budget alignment with forecasted projections in collaboration with the Customer Service Manager

Perform frontline customer service duties, including reception and handling general inquiries via phone and in person

Represent the venue with a courteous and professional manner at all customer touchpoints

Undertook additional responsibilities and special assignments as delegated by the Customer Service Manager, HOD, or senior leadership .

Requirements

1. Educational qualifications

Diploma or relevant qualifications with equivalent years of experience

2. Experience

Minimum 3 years of experience in customer service or event management.

3. Specific skills required.

Excellent interpersonal and communication skills to engage with diverse audiences, including patrons, VIPs, and corporate partners

Effectively lead and manage casual staff, promoting teamwork, adaptability, and a customer-first mindset for efficient operations

Strong problem-solving skills to handle real-time operational challenges and customer complaints

Experience in venue operations, event coordination, and hospitality services preferred

Understanding of safety and emergency procedures in public venues

Ability to multitask and remain composed under pressure in a fast-paced environment

Proficiency in spoken and written English; fluency in a second language is preferred

Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with venue management systems is an advantage.

Additional Information

This is a 2-year contract position.

Shift duties are required.

Physically Fit - Part of the job involve touring / climbing the clock tower at Victoria Theatre & Victoria Concert Hall

Tell employers what skills you have

Outlook

Ability to Multitask

Venue Management

Leadership

Microsoft Office

Written English

Exceptional Customer Service

Event Management

Physically Fit

Adaptability

Pressure

Communication Skills

Excel

Customer Service

Scheduling

Service Delivery

Hospitality

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Customer Service Executive • Islandwide, SG

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