Control Tower Manager

Roles & Responsibilities

Job Description

• Analyse freight / cargo orders (weight, volume, destination, priority) to build efficient load plans.
• Optimise load consolidation : combine multiple shipments where possible, choose best routing and mode to reduce cost and maximise utilisation.
• Coordinate closely with internal teams (warehouse, dispatch, customer service, sales) and external carriers / trucking companies / freight forwarders to ensure smooth execution.
• Monitor load progress, troubleshoot issues (delays, capacity shortfalls, equipment availability) and communicate updates to stakeholders.
• Ensure compliance with transportation regulations, safety standards, and internal policies.
• Maintain accurate records and reporting : load metrics (utilisation, cost perton / mile), exception logs, asset / trailer usage.
• Identify improvement opportunities : cost savings, better routing, asset utilisation, reduced empty miles, better capacity planning.
• Support day-to-day planning as well as longer term asset planning : aligning capacity with demand, driver availability, equipment pools.

Requirements

Tell employers what skills you have

Sales

Verbal Communication

Data Analysis

Consolidation

Problem Solving

Routing

Weight

Air Freight

Compliance

Transportation

Customer Service