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Technical Support Engineer

Technical Support Engineer

TSTAR Recruit Pte LtdSingapore, Singapore
30+ days ago
Job description

Our esteemed client, an established MNC, is searching for a  Technical Support Engineer :

Job Responsibilities :

  • Respond to technical inquiries from sales teams and customers via phone and email regarding product capabilities, specifications, and applications
  • Troubleshoot customer issues remotely and provide appropriate technical solutions
  • Conduct application testing and prepare product demonstrations for sales teams and customers
  • Develop and update training materials, technical manuals, and product documentation
  • Deliver in-person and virtual training sessions for new hires and experienced sales representatives
  • Research and analyze competitor products and market trends
  • Collaborate with the product development team, including overseas stakeholders, on new product releases and literature
  • Maintain and update internal platforms (e.g., intranet, newsletters) with relevant product information
  • Participate in on-site customer visits and support sales presentations, if required
  • Support office administrative tasks, including quotation and order entry
  • Identify areas for operational improvement and contribute to process enhancement initiatives
  • Perform other duties or projects as assigned

Job Requirements :

  • Bachelors degree in Engineering (Computer, Electrical, Mechanical) or equivalent technical field
  • Minimum 2 years of relevant experience in technical support, product training, or applications engineering
  • Strong analytical and problem-solving skills with the ability to explain complex concepts in a simple manner
  • Excellent communication and interpersonal skills (written and verbal)
  • Ability to manage multiple tasks and prioritize effectively
  • Service-oriented mindset with a proactive approach to customer support
  • Ability to collaborate across teams and communicate effectively with international counterparts
  • Willingness to travel occasionally for training or customer seminars

    • Additional Information :

  • Salary : Up to SGD 4,200 + AWS + VB (Around 2 - 3 Months)
  • Working Location :  Kallang
  • Working Hours : 5 Days Work, Monday - Friday, 8.15am to 5.30pm

    • For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

    tstar.recruit.pte.ltd+candidate+jqyw5939v@mail.manatal.com

  • We regret that only shortlisted candidates will be notified

    • TSTAR Recruit Pte Ltd| EA Licence No : 22C1039| Co.Reg.No.202207088Z| EA Registration No. : R1767370 (SIA KAI SING)

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    Technical Support Engineer • Singapore, Singapore