Technical Support Engineer

Our esteemed client, an established MNC, is searching for a  Technical Support Engineer :

Job Responsibilities :

• Respond to technical inquiries from sales teams and customers via phone and email regarding product capabilities, specifications, and applications
• Troubleshoot customer issues remotely and provide appropriate technical solutions
• Conduct application testing and prepare product demonstrations for sales teams and customers
• Develop and update training materials, technical manuals, and product documentation
• Deliver in-person and virtual training sessions for new hires and experienced sales representatives
• Research and analyze competitor products and market trends
• Collaborate with the product development team, including overseas stakeholders, on new product releases and literature
• Maintain and update internal platforms (e.g., intranet, newsletters) with relevant product information
• Participate in on-site customer visits and support sales presentations, if required
• Support office administrative tasks, including quotation and order entry
• Identify areas for operational improvement and contribute to process enhancement initiatives
• Perform other duties or projects as assigned

Job Requirements :

Additional Information :

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

tstar.recruit.pte.ltd+candidate+jqyw5939v@mail.manatal.com

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