Residence Concierge

Position Overview

The Capella Concierge provides accurate information to tenant's inquiry without disclosing confidential information. All phone calls and enquiries must be answered with specific timeliness by applying correct etiquettes and standards. The individual partners with respective immediate departments to meet established standard prior to their requirements.

The Role

Manage Clubhouse Operations

• Setting up and ensuring coverage at Concierge Desk from 8am 8pm daily
• Keeping up to date on guests' movement through the Interaction Log
• Ensuring that Clubhouse is in immaculate condition, reporting on defects or cleanliness issues whenever necessary
• Ensuring refreshments are replenished
• Providing beverage assistance when required
• Loan of books, newspaper, magazine from the Clubhouse, upon request
• Assisting with luggage / bags when necessary
• Wet weather assistance
• Providing access to unit on behalf of tenants
• Provide assistance to guests with physical disabilities or special needs
• Provide assistance to meet guests' requests
• Maintain complete knowledge and understanding of all hotel information, including hotel services, facilities, layout, and hours of operation

Manage Concierge Service and Facilities Booking

Talent Profile