Solution Consulting Manager - APAC (Fraud & Identity)

About the Role

You will be part of a high growth region with a world-class team working closely with our customers and prospects. You will help to shape and evolve consulting and product delivery offerings and drive new business with your sales partners.

Responsibilities

• Ensuring a thorough understanding of customer’s expectations. Meetings with sales and discussions of proposed solution details with the prospect during all phases of the sales cycle
• Presenting the breath of LNRS fraud prevention, identity verification and authentication products and services. Clarifying technical details of functionality, performance, security, best practices, and practical deployment architectures
• Offering consultative approach that includes excellent listening skills and well-positioned questions to identify and recommend solutions to meet customer’s needs
• Gaining a deep understanding of our customers, their businesses, and industries. To help them realise their business value and transformations achievable with our solutions
• Guiding customers through proposed solutions, including technical demonstrations, detailed technical and business processes and high-level engagement plans
• Driving opportunities through all stages from inception through internal handover to delivery
• Providing expertise by applying product and/or process to the customer base

• Oversee day-to-day operation of the team
• Good planning, organizational and time management skills
• Exceptional communications skills, ability to forge long lasting internal and external relationships
• Aids with the development of team members
• Monitor team performance
• Shows a good understanding of fraud and identity risk management, relating it to product and service within the firm
• Understands customer use cases and requirements and in turn apply best practices for those prospects/customers.
• Investigates and analyse client business activities and processes to make them more efficient and manage their risk through the use
of LNRS solutions
• Actively participates and performs external and internal training
• Look for ways to innovate the team and the team’s synergies

Requirements

• Experience in the fraud prevention, risk, or authentication space
• Experience of risk management, fraud prevention, banking industry, identity verification, cyber security, malware research, credit policy or payments industry experience
• Experience working with prospective customers to identify and concisely reflect requirement

• Prior experience in managing a team
• Demonstrate Excellent consultative skills with the ability to collaborate and explore options., Demonstrate and effectively use active listening skills to understand client needs
• Have organizational and project management skills and analytical and problem-solving skills to solve complex business problems
• Demonstrate excellent relationship building skills and the ability to collaborate and interact effectively with internal and external stakeholders