Supervisor

Position Summary : The

Restaurant Supervisor plays a pivotal role in supporting the

Restaurant Manager in daily outlet operations to ensure consistent

service excellence, team alignment, and compliance with safety and

quality standards. This role involves leading by example, mentoring

front-line staff, managing shift responsibilities, and ensuring our

brand values are lived and delivered

daily.

Key

Responsibilities :

Supervise daily Front Of House (FOH) operations ensuring

excellent customer service and operational standards.

Conduct pre-shift briefings to communicate daily goals,

promotions, and guest expectations (google reviews).

Assist in training and onboarding of new FOH

staff.

Monitor food safety, hygiene, and

cleanliness standards are upheld.

Handle

customer inquiries and resolve complaints effectively and

empathetically.

Support inventory checks /

ordering and ensure adequate stock for service.

Perform cash handling duties including end-of-day

reconciliation and deposits.

Enforce adherence

to all operational SOPs and brand guidelines.

Escalate issues to the Restaurant Manager and collaborate

on operational

improvements.

Requirements :

Minimum 2 years of experience in a supervisory role

within the food & beverage industry.

• Strong interpersonal and communication skills.

Basic understanding of POS systems and cash

handling.

Ability to lead, train and motivate

a team.

Comfortable to work on weekends, and

public holidays.

Demonstrated commitment to

customer satisfaction and team

support.