Rates Prime Brokerage and Cleared OTC Client Service Representative (Contract)

Roles & Responsibilities

Responsible for being the first point of contact for the Bank external clients from inception to account closure. The purpose of the client services function is to enhance the client’s experience with the Bank through supporting any queries, building a strong relationship with our clients and broadcasting client related information to the bank’s various departments.

The main responsibilities of the role :

a) Client Relationship Management

• Managing phone / group inboxes and ensuring client queries are attended in a timely fashion.
• Conducting system walkthroughs for clients.

b) Control

c) Trade event management

d) Billing

e) Managing Business Relationship

This role has significant interaction with internal teams globally (Collateral, Credit, IT, Legal, Onboarding, Product, FX PB, Sales, Settlements, Valuations, etc) and external clients round the globe. It is expected of the candidate to build strong working relationships internally and externally, to service and manage clients professionally. It will also be important for the candidate to engage FX Clearing teams for cross-product clients and Rates PB / CoTC team in India and London to support Rates clients during Asia time zone.

Requirements :

Tell employers what skills you have

Account Management

Prime Brokerage

Interest Rate Derivatives

Brokerage

Due Diligence

Trade Capture system

Data Management

Relationship Management

Investment Banking

client servicing

Service Level

first point of contact

OTC

Attention to Detail

Bonds

Team Player

Articulate

OTC derivatives

Interest Rate Swaps

trade events