Senior Product Manager, B2C - MISTER MOBILE HOUGANG PTE. LTD.

Roles & Responsibilities

About Us :

With 14 years in the industry, Mister Mobile is Singapore’s trusted leader in mobile services. Our vision is to empower people through technology and provide exceptional service. We offer top trade-in prices and rigorously inspected new and used devices. Our warm and friendly team fosters a culture of care and collaboration, ensuring that every customer experience is met with a personal touch. As a market leader in the mobile service provider industry, we have obtained ISO certification and CaseTrust accreditation as well as a Carousell InstantBuy Award. We have also received more than 15,000+ positive reviews on our services.

As a fast-growing company, we cultivate a collaborative and inclusive workplace. We prioritize employee development and uphold key values such as innovation, customer satisfaction, and teamwork while offering opportunities for career growth and mentorship.

Profile :

We are looking for an innovative Product Lead to take the lead in shaping our B2C e-commerce platforms (WordPress / WooCommerce) while also supporting the B2B Product Manager with internal systems and integrations.

In this role, you will be at the heart of our digital growth, driving customer acquisition, conversion, and retention across omni-channel touchpoints. You will ensure our platforms are scalable, reliable, and future-ready, while working closely with cross-functional teams to deliver impactful solutions that elevate both customer and business experiences.

Key Responsibilities :

1. B2C E-Commerce Product Ownership

• Manage the end-to-end lifecycle of our WooCommerce website, including UX / UI optimization, product listings, checkout, and omni-channel integrations.
• Partner with marketing, design, and operations to ensure product features and user journeys are well supported and optimized.
• Run growth experiments and continuous iterations to improve conversion and retention.

2. Internal Systems & Integrations

3. Cross-Functional Product Delivery

4. Data-Driven Product Strategy

5. Team Development & Enablement

Requirements :

Tell employers what skills you have

Market Research

Customer Experience

Experimentation

Team Development

Agile

Strategy

WooCommerce

B2B

Design Thinking

Customer Satisfaction

Customer Journeys