Customer Call Centre Officer (6 Months Contract) #SHIFT #NKC - RECRUIT EXPRESS PTE LTD

Roles & Responsibilities

SHIFT REQUIRED

Basic salary + shift allowance ($20 / day) + up to 1-month performance bonus

• Working Days : Monday to Sunday, including Public Holidays (5 days per week)
• Working Hours : 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)
• Handle customer enquiries via phone and email within set timelines.
• Cross-sell bank products and services when appropriate.
• Assist customers in migrating to automated channels.
• Maintain service quality standards and contribute to Contact Centre KPIs.
• Provide feedback on workflow and productivity improvements.
• Log customer feedback, service requests, and enquiries accurately.
• Track open service requests and ensure timely resolution.
• Follow up to fulfill commitments made to customers.
• Ensure compliance with bank policies, local laws, and operational guidelines.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No : R25136207)

Recruit Express Pte Ltd (EA : 99C4599)

We regret only shortlisted candidates will be contacted

Tell employers what skills you have

Customer Service Skills

Coaching

Ability to Multitask

Asking Questions

Interpersonal Skills

Conflict Resolution Skills

Compliance

Attention to Detail

Customer Satisfaction

Customer Service

People Management

Call Center