Operation & Support Engineer

Main Duties & Responsibilities :

Operations and Support : Assisting with ongoing maintenance, support, and optimization of our application systems including change, incident, and problem management.

User Support & Communication : Lead a team to provide troubleshooting assistance to end users, ensuring that the issues are resolved timely.

System Monitoring & Optimization : Monitor application performance, identifying areas for optimization and improvement.

Team Support : Support the Operations and Support Manager in managing a team of support staff, providing guidance and training.

Documentation : Preparing, organizing, and maintaining project documentation, including technical specifications and user manuals.

Reporting & Analysis : Assist in the preparation and analyzing monthly reports related to operational performance and needs.

Requirements :

• Minimum Diploma in Computer Science / Information Technology or equivalent
• Able to work independently with initiative.
• Adaptability and the ability to thrive in a fast-moving environment.
• Strong communication skills and ability to work with both technical and non-technical teams.
• Good written and verbal communication in both English and Mandarin
• Good hands-on knowledge of Microsoft Office suite (PowerPoint, Words, Excel, and Outlook).
• Fresh graduates are welcome to apply. Relevant internships or project experience is a plus.
• Knowledge of ITIL processes (Incident, Change, and Problem Management) and application lifecycle management is a plus.
• Familiarity with cloud platforms, server infrastructure, and databases related to application hosting is a plus.

Working Location : Central & there may be about 10-20% travelling to client locations, claimable

Singaporean ONLY