Regional Workplace Experience Lead, APAC

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Regional Workplace Experience Lead, APAC

Work Dynamics - Integrated Facilities Management

Transforming to the Workplace Team of the future

Introduce technology and digital platforms to enable Workplace team to be mobile and create experience throughout various touchpoints

Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications

Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Workplace Experience

Deliver the account’s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus

Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride

Ensure the account’s HX program initiatives are measurable and tangible to the workplace

Support all regional initiatives such as user experience programs, JLL system rollouts, regional training programs / workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement

Create a fun and impactful client engagement strategy

Engage with all guests, employees, and key stakeholders

Imbed in the FM team a culture of empowerment, engagement, and fulfilment

Work with relevant parties on space management through data analytics

Develop client support / feedback initiatives e.g. FAQ

Build a community of ambassadors to delivery experience services that are authentic, caring, and able to provide timely services

Ensure effective communications and reporting to clients on operation matters and Workplace Experience

Evaluate service response time and analyse occupants’ service request trends and suggestions

Ensure feedback from client sessions are recorded and actioned to the satisfaction of the end user

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.

Liaise with JLL team and client on experience service delivery

Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.

Create, manage JLL profile within the client account

Adopt innovative communication strategies

Champion monthly meetings with stakeholders to enhance relationships

Team Management

Team player, motivational leader, work across business unit to establish a collaborative environment.

Identify area of development for his / her staff

Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.

Actively encourage an environment that drive teamwork, co-operation & performance excellence

Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics

Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

Ensure the monthly performance report is generated to meet SLA standards.

Review monthly financial reports including the preparation of accruals and variance analysis

Experience

A Bachelors in related field and work experience of five to eight related to all aspects of hospitality, workplace operations delivery and

Excellent time management and communication skills.

Sales skills and ability to build productive business relationships

Ability to manage multiple projects independently

Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization

Confident, friendly & engaging

Strong drive and persistence to achieve results

Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Task Skills

Hospitality management

Project management

Planning and organizing

Customer relationship management

Location : Remote –Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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