ICT Security Operations Analyst

We are seeking a Cybersecurity Operations Analyst (Level 2) to provide operational support for IT security infrastructure in a global banking environment. This role will focus on maintaining, hardening, and troubleshooting key network and security platforms, while working across regional stakeholders and supporting compliance activities.

Responsibilities :

• Provide Level 2 support for network and security infrastructure (firewalls, proxies, VPN, IPS, etc.)
• Handle incident, request, and change management tickets related to cybersecurity operations.
• Remediate vulnerabilities and support configuration hardening of security infrastructure.
• Prepare and install security appliances including firewalls, VPNs, routers, and IDS.
• Support DNS / DHCP administration and manage IP / VPN access and remote connectivity tools.
• Maintain updated documentation for security SOPs, policies, and technical procedures.
• Coordinate with Level 1 teams, provide technical guidance, and conduct knowledge transfer.
• Respond to security incidents including phishing, breaches, and malware alerts.
• Contribute to IT security projects including upgrades, migrations, and asset onboarding.
• Manage and update security CMDB and network asset inventory.
• Stay current on emerging security technologies and recommend continuous improvements.
• Collaborate with compliance teams to meet regulatory and audit requirements.
• Participate in security awareness initiatives and promote best practices across teams.

Requirements :

Technical Tools & Platforms :

Work Conditions :

Jireli Gem Mejia Cabria EA License No. : 02C3423 Personnel Registration No. : R1434374

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