Operations Analyst

Summary

Singapore's Operations is instrumental to Global Markets' business. Supporting key functions that are vital to the success of the business, upholding integrity in operations executions and protecting the excellent reputation of the bank. Commodity Operations consists of 3 main areas (Physical Commodities Operations / Trade Support / Documentation Credit) with its own roles and responsibilities. Every personnel are empowered with technical knowledge and skills to perform their role, with the objective of developing them into subject matter expert in their area of expertise.

The Physical Commodities Operations (Precious / Base / Energy) manages all aspect of physical delivery and receipt of commodity products for the Bank. This involves the movement, storage, cash & safe settlement and reconciliation processes around these products. The function facilitates all business generated by the Front Office dealing in Commodities Physical transactions and other complex trades and facilities. It establishes and upholds essential control function around the monitoring and capturing of all inventory and movements physical commodities businesses by liaising with Vaults / Warehouses / Clients to ensure prompt, accurate and timeliness of physical metals delivery to the clients during the Asia time zone.

FIC Operations consists of the following key functions

FX, money market, NDF and OTC derivative settlements

Cash Management

Collateral Management (FOA / TOB / MTA / CSA / ISDA / GMRA)

Interest Claims

Settlements are responsible for the settlement FX, money market, NDF and OTC derivative transactions. This includes settlement matching, standard settlement instruction sourcing and assignment, reconciliations and investigation of related breaks and client queries and escalation.

Cash Management is responsible for the daily management and monitoring of our nostro accounts which is a pivotal role in us fulfilling our contractual settlement obligations and also ensuring that we avoid any regulatory liquidity breaches. Job purpose includes : -

Management of Cash and Intraday Liquidity;

Intraday monitoring of cash balances and escalating as per agreed Escalation Matrix

Liaising with business and settlements teams to ensure that all cash movements are captured and accurately reflected;

Cross training across the immediate team but also the wider Operations department to ensure that all staff are aware of the importance of accurate and timely funding.

Collateral Management manages the collateral aspects for the bank. This team is responsible to send out margin notices, monitoring margin acceptance from clients / AEs, maintain proper records of the calls, handles exceptions and acting as a key contact for client queries.

Interest Claims involved investigation, issuing and processing of interest claims from / to clients in a timely manner.

Job Purpose :

Commodity Operations is responsible for execution of all aspects of physical delivery and receipt of Commodity products (Precious Metals, Base Metals, Energy). This involves the movement, storage, safe settlement (Cash and Metals) and reconciliation processes around these products. Act as a control function around the monitoring and capturing of all inventory and movements in the Commodity businesses by liaising with vaults, warehouses and clients to ensure prompt, accurate and timely delivery of services to clients.

FIC Operations is responsible for ensuring the complete end-to-end processing of the Bank's transactions and services. They are responsible for ensuring that the appropriate control framework exists to ensure the accuracy of this processing as well as the recording of this in the Bank's books and records. Operations is also responsible for the accurate and timely reporting of the Bank's transactions to multiple regulatory stakeholders globally.

Key Responsibilities :

Performance

Assist line Manager in day to day BAU

Engage Internal Stakeholders within Singapore and cross jurisdictions (SG / LDN / SRC) to assist on problem resolutions whenever possible

Exercise reasonable care and diligence in all work related activities

Ensure no audit point (Internal / External) in area of responsibilities

Achieve zero operational loss in area of responsibilities

Ensuring that the service provided to internal and external clients is delivered to an excellent standard

Participate in stakeholders' meetings / conferences in all Operations related matters

Escalate any issues relating to day to day operations to Line Manager, Operations

Be involved in New Product discussions

Participate in Projects

Act as role model in living the Bank's values

People

Ensure core competencies among the team members

Execute cross training opportunities among team members

Motivate and provide mentoring to junior team members

Engage cross border training(LDN / SRC) whenever necessary

Take responsibility and proactively manage personal development and training

Process

Review all related Standard Operating Procedure (SOP) annually

Improve current workflows for efficiency and scalability

Design new process (when necessary) for new products

Assist in aligning the Global Physical Commodities processes whenever possible

Inventory management for physical stock in internal systems

Checking client confirmations and identify any discrepancies

Perform inventory reconciliations to internal systems and external parties as required

Ensure timely and accurate settlements for physical stock

Ensure relevant documentation is received from client counterparty

Ad-hoc project participation for enhancements to systems / process

Ensure that the appropriate controls exist in support of the change environment

Ensure that Risk items are escalated appropriately to ensure that the Business operates in a controlled manner and that all key risk issues are raised to management and key business stakeholders

Ensure strong partnership with peers across Operations and other functions

Constantly review the control framework to ensure that changes to the business operating model and the products traded are appropriately risk-managed

Productivity

Explore enhancement opportunities to improve systems' functionalities

Encourage creative thinking among team mates for work improvement initiatives

Reinvent processes that are deemed to be inefficient without compromising risk / control

Engage other teams outside of Singapore to share / adopt best practices

Required Skills, Knowledge, Experience and Values :

Preferred Qualifications and Experience

Degree in Business or other field

Previous experience in Banking Operations preferred

Preferably some knowledge in similar role

Experience required to successfully perform the role

Detailed understanding of transaction lifecycle

Proven history for process enhancement / improvement and remediation

Knowledge, technical skills and expertise

Proven capability to work independently with minimum supervision

Experience in Physical Commodities Operations (Base / Energy / Precious) or FIC Products

Foresight and ability to design / document strategic solutions

Resourceful and effective in solving problems

Able to work effectively under pressure to produce results within deadline

Good communication skills and people skills with ability to interact with internal and external parties

Client focused mindset

Diligent on all job related tasks

Mandarin language skills would be preferred

Personal attributes

Global mindset

Resilience

Client mindset

Pays attention to detail

High level of integrity

The role would suit someone who is :

Able to navigate complexity

Results-orientated

High level of integrity