Information Technology Manager

about the company

Our client is a prominent financial institution with a significant global presence, operating across numerous countries and territories. They have a long-standing history and are guided by core values that emphasize integrity, progress, unity, and commitment in all their operations. They are dedicated to building for the future and fostering long-term success with their employees and customers.

about the job In this role

you will be pivotal in overseeing technology incidents that impact business operations, ensuring swift resolution and minimal disruption. You will take full ownership of major incidents, leading the coordination and communication efforts to restore services effectively. A key aspect of your responsibilities will involve diligent problem management, where you will initiate, track, and close problem tickets, and actively participate in post-mortem analysis to identify root causes and implement preventive measures. You will also be responsible for accurate incident logging, reporting, and contributing to service improvement initiatives.

skills and experience required

• Experience with incident management platforms such as Remedy and Helix.
• Demonstrated knowledge of End-of-Day (EOD) Batch processing operations and associated dependencies.
• In-depth understanding of Infrastructure components, including Storage Area Networks (SANs), network protocols, and Unix / Linux operating systems.
• Familiarity with Web, Application, and Middleware services (e.g., Apache, Tomcat, JBoss).
• Conceptual understanding of Payments flow within a banking environment.
• Proficiency in root cause analysis methodologies, including Five Whys and Fishbone diagrams.
• Strong command of scripting for automation (e.g., Macros), advanced Excel functions for data manipulation, and PowerPoint for technical presentations.
• Experience with various ticketing tools for incident and problem management.
• Aptitude for complex Data analysis to identify trends and deviations.

To apply online please use the 'apply' function, alternatively you may contact Nandini Mahboobani at Nandini.mahboobani@randstad.com.sg

Randstad EA License No : 94C3609

EA Personnel Registration No : R1876706