Customer Success Specialist - Entry Level [ACO-001-13] - Islandwide, SG

Roles & Responsibilities

Working location : Paya Lebar

Working hours : 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Build strong relationships with clients to ensure their satisfaction and loyalty
• Provide personalized support and solutions to address client needs
• Monitor client accounts and proactively identify opportunities for improvement
• Collaborate with internal teams to resolve client issues promptly
• Conduct regular check-ins with clients to gather feedback and ensure success
• Develop a deep understanding of the company’s products and services
• Create and deliver training sessions to help clients maximize product value
• Track and report on client performance metrics and outcomes
• Identify opportunities for upselling or cross-selling based on client needs
• Play a key role in driving client retention and long-term partnerships

REQUIREMENTS

EA License Number : 22C1278

Disclaimer :

By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore’s PDPA and used solely for recruitment purposes.

Tell employers what skills you have

Account Management

Customer Experience

Customer Engagement

Customer Relationships

Customer Success

B2B

Product Management

Presentation Skills

Customer Satisfaction

Consulting

Customer Service

Professional Services