Program Director - ITCAN PTE. LIMITED

Roles & Responsibilities

Key Responsibilities

• Develop and implement strategic plans for BPO shared services that align with the organization's goals and objectives.
• Oversee the management and coordination of multiple shared services programs, ensuring timely and successful delivery of projects.
• Drive continuous improvement initiatives to enhance service quality, efficiency, and productivity within the shared services operations.
• Establish strong relationships with internal and external stakeholders, including clients, vendors, and cross-functional teams.
• Monitor and manage budgets, forecasts, and financial performance of shared services program.
• Identify and mitigate risks associated with shared services operations, ensuring compliance with regulatory requirements and industry standards.
• Lead, mentor, and develop a high-performing team of program managers and support staff.
• Provide regular reports and updates on the status, performance, and impact of shared services programs to senior leadership.

Qualifications

Competencies

Tell employers what skills you have

Management Skills

Budgets

Leadership

Wealth

Risk Management

Financial Acumen

Program Management

Administration Management

Adaptability

Compliance

Project Management

PMP

Consulting

Regulatory Requirements

BPO