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Customer Service Agent | Airport Lounge - ANCHOR SEARCH GROUP PTE. LTD.

ANCHOR SEARCH GROUP PTE. LTD.Islandwide, SG

1 day ago

Job description

Roles & Responsibilities

As a Customer Service Agent in the Lounge, you will play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.

Menu Appreciation

Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
Understand and communicate information on allergens and dietary restrictions to guests accurately.

Mis-en-place

Prepare and polish glassware, silverware, and crockery to ensure readiness for service.

Set up service stations, dining tables, and event carts according to established standards.

Sequence of Service

Greet and escort guests using appropriate service verbatims.

Take guest orders, serve, and present dishes professionally and promptly.

Maintain cleanliness and service flow between courses.

Clear and reset tables efficiently.

Assist with runner duties when required.

Lounge Operations & System Use

Accurately enter orders into the lounge system.

Complete daily reports, shift handovers, and assist with inventory checks.

Uphold safety, housekeeping, and hygiene standards at all times.

Guest Experience & Support

Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.

Ensure all guest feedback or incidents are reported and followed up in a timely manner.

Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

Job Requirements

Able to commit to a 6 day work week on rotating shifts (24 / 7), including weekends and Public Holidays.

Good command of English, both written and spoken.

Neat and well-groomed appearance with a professional demeanor.

Team-oriented with a strong service mindset.

Excellent interpersonal and communication skills.

Prior experience in food and beverage or hospitality will be an advantage.

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

Tell employers what skills you have

Aviation

Housekeeping

Inventory

Customer Relationships

Service Recovery

Aviation Industry

Good Communication Skills

Teamoriented

Communication Skills

Customer Satisfaction

Customer Service

Customer Orientation

Hospitality

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Customer Service • Islandwide, SG

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