Customer Service Agent (Airline)

Roles & Responsibilities

Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport! In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.

✈️ Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi

Be the face of world-class service at Changi Airport!

✅ Up to $3,300 Monthly (Basic + Allowances + OT Paid)

✅ $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus

✅ Training Provided | Career Growth in Aviation Industry

📍 Location : Changi Airport

🕐 6 Days Work Week | Rotating Shifts

Your Role :

• Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair
• menu Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check-in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Gisalle Lim

Registration Number : R23115299

AlwaysHired Pte Ltd

EA Licence No : 24C2293

Tell employers what skills you have

airline bookings

Airline Representation and Station Management

Inventory

Airline Ticketing

Airlines

checked in

Service Recovery

Aviation Industry

Customerfocused

MS Word

Compliance

ARRIVAL CHECK

liaising with airlines

Airline Industry

Customer Service

Airline Reservation