Customer Service Officer - OCTOPUS DISTRIBUTION NETWORKS PTE. LTD.

Roles & Responsibilities

JOB DESCRIPTION

• Manage orders related to enquiries from customers
• Process orders received from emails, portals and faxes
• Data entry, tracking and record-keeping in sales-related environment
• Interface and coordinate with Sales, Procurement, Warehouse and Logistics to ensure seamless order fulfilment on time
• Ensure correct pricing in orders processed
• Resolve issues arising from orders processing with internal stakeholders
• Build sustainable relationships and gain trust with existing customers through effective and interactive communication
• Other ad-hoc projects as assigned
• 5.5 days work week

REQUIREMENTS

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Customer Experience

Interpersonal Skills

Inventory

Data Entry

Procurement

Adaptability

Freight

Communication Skills

Customer Satisfaction

Team Player

Customer Service

Pricing

Shipping

Customer Service Experience