Technical Support Engineer (West / Cybersecurity / Up to $3000)

Roles & Responsibilities

RESPONSIBILITIES :

• Provide technical support to customers via Phone, Chat, Email and onsite support
• Support handling will be 24×7 and rotating shift is required
• Diagnose faults and troubleshoot technical issues
• Communicate complex technical concepts in layperson’s terms
• Managing and interpreting customer requirements – listening to clients and using astute questioning to understand, anticipate and exceed their needs
• Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
• Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
• Continuous Learning in IT industry, particularly new security products and solutions
• Any other ad-hoc duties as required or assigned

REQUIREMENTS :

If you are interested in this role, please click on Apply Now

Please note that only shortlisted candidates will be contacted, thank you.

Eng Ai Wen, Ivan

EA License Number : 23C2060

Registration ID is R1222887

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Tell employers what skills you have

Troubleshooting

Information Technology

Computer Hardware

Enterprise Software

Application Support

Networking

Communication Skills

Team Player

Customer Service

Technical Support