Membership Manager - D11 Novena, Thomson, Watten Estate, SG

Roles & Responsibilities

Reporting to the General Manager, the Membership Manager is responsible for leading the development and implementation of strategies to grow and retain the Club’s Membership base. This role requires a proactive approach to membership sales, delivering exceptional service to prospective and current Members, and managing the complete membership experience from initial contact through to long-term engagement.

As the key representative of the Membership Department, the ideal candidate must be personable, knowledgeable, and committed to delivering a high-quality Member experience that reflects the Club’s values and service standards.

Key Responsibilities :

• Conduct daily Club tours for prospective Members and manage all related scheduling and administrative duties.
• Assist potential Members through the joining process and ensure timely follow-up on all membership inquiries and leads.
• Actively engage with prospects and Member referrals to promote membership and grow the Club’s Member base, while reinforcing the unique and positive image of The British Club.
• Maintain a strong presence around the Club to engage with Members, understand their needs, and provide assistance when required.
• Gather and consolidate Member feedback to stay informed of their opinions, suggestions, and concerns, and relay these insights to help inform policies and enhance services.
• Serve as a key liaison between Members and the Management Team to align Member expectations with Club offerings.
• Attend the quarterly Members Connect Night and support Club events as needed.
• Demonstrate professionalism and uphold ethical standards in all internal and external communications to promote a positive team environment.
• Be well-versed in the Club’s Rules and Bye-Laws to effectively inform and assist Members.
• Take on additional assignments or projects as directed by the Management.

Requirements :

We regret that only shortlisted candidates will be notified

Tell employers what skills you have

Strategic Planning

Management Skills

Budgets

Leadership

Written English

Hospitality Service

Interpersonal Skills

Administration

Hospitality Management

Financial Literacy

Attention to Detail

Communication Skills

Budgeting

Capital

Customer Service

Service Excellence

Staff Development

Hospitality