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Guest Services Executive (Front Desk) - Islandwide, SG

Guest Services Executive (Front Desk) - Islandwide, SG

NEW PARK PROPERTY PTE. LTD.Islandwide, SG
14 hours ago
Job description

Roles & Responsibilities

The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He / she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.

Primary Responsibilities

  • Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and

suggestions to the hotel surrounding areas

  • Assist guests with check-in and check out
  • Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash
  • payment

  • Manage and assist guests with any enquiry that may arise
  • Process all guests check out by confirming invoice balance, payment mode and feedback on stay
  • Knowledge and Experience

  • Diploma from preferably hospitality or related field
  • Minimum 1 years’ relevant experience or in customer service
  • Excellent written and communication skills in English and ability to communicate in a second language
  • Tell employers what skills you have

    Product Knowledge

    Front Office

    Microsoft Office

    Restaurants

    Quality Assurance

    Housekeeping

    Treatment

    Opera

    Communication Skills

    Customer Service

    Service Excellence

    Hospitality

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    Front Desk Executive • Islandwide, SG

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