Guest Services Executive (Front Desk)

Roles & Responsibilities

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Front Office

Microsoft Office

Quality Assurance

Literacy

Housekeeping

Interpersonal Skills

Inventory

Property

Data Entry

Accounting

Authorization

Transportation

Accountability

Communication Skills

Tourism Management

Wellbeing

Team Player

Customer Service

Able To Work Independently

Hospitality