Guest Service Executive - CGTX PTE. LTD.

Roles & Responsibilities

About C.O.T.U :

C.O.T.U (Center Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts : Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little Birdie progressive cocktail bar, and Dashi Go-Go boutique ultra-lounge.

Role Overview :

The Guest Service Executive i s responsible for ensuring excellent service delivery in food and beverage operations, creating a welcoming environment for guests, and addressing their needs throughout their dining experience. This role involves managing guest interactions, resolving service-related issues, and coordinating with the kitchen and service teams to ensure that guests have an outstanding experience.

Key Responsibilities :

• Guest Reception : Greet and welcome guests as they arrive, escort them to their tables, and ensure a smooth seating process.
• Order Management : Assist guests with menu selections, take food and beverage orders, and ensure orders are accurately relayed to the kitchen and bar teams.
• Guest Inquiries and Service : Respond to guest inquiries about the menu, special dietary needs, or any other service-related questions. Provide personalized service to enhance the dining experience.
• Issue Resolution : Handle guest complaints and concerns professionally and promptly, ensuring guest satisfaction while escalating issues when necessary.
• Coordination with Service Staff : Collaborate with servers, kitchen staff, and management to ensure seamless service and timely delivery of food and beverages.
• Upselling : Suggest additional menu items, beverages, or promotions to enhance the guest experience and increase sales.
• Event Support : Assist with special events, private dining, and large group reservations, ensuring smooth coordination and guest satisfaction.
• Feedback Collection : Gather and report feedback from guests regarding their dining experience and recommend improvements to enhance service.
• Billing & Payment : Assist guests with billing queries and process payments accurately using the point-of-sale (POS) system.

Requirements :

Perks :

If you're someone who thrives in dynamic environments and shares a passion for the F&B / Entertainment scene, we invite you to join us. Together, let's create remarkable experiences and set new standards of excellence. Apply now and become a part of this exciting journey! 🚀

Tell employers what skills you have

Customer Service Skills

Excellent Communication Skills

Sales

Upselling

Lifestyle

Entertainment

Property

Auditing

Attention to Detail

Japanese

Service Delivery

Hospitality