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Customer Service Executive - JOBALLY PTE. LTD.
JOBALLY PTE. LTD.Islandwide, SG3 days ago
Job descriptionBasic IT knowledge in hardware, network and database Strong service sense and skills, good time management, high learning skill Proven ability to build relationships with vendors, internal client and colleagues Good communication and coordination skills Meticulous and able to work under pressure
Roles & Responsibilities
Customer Service Executive
- Achieve total client satisfaction by effectively coordinating all customer service matters
- Closely monitoring the quality of services in the branch office
- Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services
- Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
- Coordinate projects according to schedule, economically and to client’s satisfaction
- Timely submission of required documentation
- Weekly report preparation & submission to line manager
Requirements
We regret to inform that only shortlisted candidate will be notify.
EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Aftersales
Hardware
Interpersonal Skills
ERP
Logging
Freight
Packaging
Time Management
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Shipping
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Customer Service Executive • Islandwide, SG
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