Customer Service Executive - JWEN MARKETING PTE. LTD.

Roles & Responsibilities

Customer Service Executive

Location : Central

Type : Full-time

Job Summary :

We’re looking for a Customer Service Executive who will be the first point of contact for our customers. You’ll handle inquiries, resolve complaints, and provide accurate information about our products and services, ensuring a smooth and positive customer experience.

Key Responsibilities :

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Handle complaints and provide appropriate solutions or alternatives
• Maintain detailed records of customer interactions and transactions
• Follow communication procedures and guidelines consistently
• Coordinate with internal teams to resolve issues and ensure customer satisfaction
• Escalate unresolved issues to higher-level support or management as needed
• Continuously seek ways to improve service quality and efficiency

What We Offer :

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Customer Experience

Interpersonal Skills

Inventory

Administration

SAP

Adaptability

Freight

Communication Skills

Customer Satisfaction

Team Player

Customer Service

Shipping

Customer Service Experience