Customer Service Executive - D14 Geylang, Eunos, SG

Roles & Responsibilities

Job Description

1. Responsible for incoming customer enquiries and sales operation process from addressing customer requirements, generating quotation, order acknowledgement, expediting, follow up on delivery and invoicing.

2. Communicate with factory / supplier and technical manager on all order related matters (source to delivery, returns, complaint / feedback) when the requirement arises.

3. Support Sales team with administrative support and assist in the coordination with other departments. Eg. Reports, checks and analysis.

4. Manage customer records, preparation of reports, certificates, address customer feedback in support of Sales Team.

5. This role has progression opportunities to areas of indoor sales, technical specialist or project engineer.

Requirements

1. Polytechnic diploma preferrable in engineering / Technical discipline.

2. Fresh grads are welcomed. Previous experience with customer service, sales support or sales operations will be advantageous.

3. Basic to intermediate use of MS Office; Outlook, Excel, Word is a requirement.

4. IT social media knowledge will be advantageous.

5. Proficient in written English and normal conversational communication in English and Chinese.

6. Customer oriented with the ability to prioritise different urgencies.

Others :

1. Basic use of Autocad or other drawing software an advantage but is not necessary.

2. Training will be provided with proper guidance and timeline for picking up.

3. Good career development and advancement.

4. Cohesive and cheerful work environment.

5. Competitive salary and standard industry benefits.

6. Regular team building events.

7. Permanent role in an expanding organisation.

HKK Singapore is the SOLE Distributor and representative of a reputable US manufacturer who is the market-leading, global provider of integrated flow control solutions is specialized in the manufacture of highly engineered valves, fittings and customized services for critical and severe service applications in the Oil & Gas, Power generation and process industries.

HKK group has offices in China, Hong Kong, Thailand, Malaysia and Singapore. HKK SGP is covering both Singapore and Indonesia market and holds the distributorship for various brands of products such as HOKE / Gyrolok, GO, Dopak, Texas Sampling, Circle Seal Control, Circor Tech , Classic filter , Astute, RIGID tools

In 2018, HKK Singapore established its Indonesia office in Selatan Jakarta. In Oct 2020, HKK Singapore has been awarded with another country sole distributorship– Singapore on top of Indonesia . We are seeking for an energetic individual to join our team to create greater values for our customers in Singapore.

For more info, visit our website www.hkkit.com.sg

Tell employers what skills you have

Outlook

Power Generation

Sampling

Microsoft Office

Microsoft Excel

Written English

Social Media

Customer Support

Interpersonal Skills

Supply Chain

Problem Solving

Invoicing

MS Office

Sales Operations

Communication Skills

Customer Oriented

Team Building

Administrative Support

Excel

Customer Service