Service Delivery Executive - LGA TELECOM PTE LTD

Roles & Responsibilities

About LGA Telecom

LGA Telecom is a leading provider of innovative telecommunications solutions, dedicated to connecting businesses and empowering their growth. We specialize in delivering reliable, high-speed connectivity and advanced communication services. Our success is built on a foundation of technical expertise and an unwavering commitment to customer satisfaction.

Position Overview

We are seeking a highly motivated and customer-focused Service Delivery Executive to join our dynamic team. This role is critical in ensuring a seamless and positive experience for our clients from the point of sale through to the successful implementation and ongoing support of their services. You will be the primary point of contact for clients during the post-sales phase, managing the entire order lifecycle, including provisioning, order fulfillment, and project management. The ideal candidate is an organized, proactive problem-solver who excels at building strong client relationships and managing multiple complex tasks simultaneously.

Key Responsibilities

Service Delivery & Project Management :

• Act as the single point of contact for clients for all post-sales activities, ensuring a smooth transition from the sales team.
• Manage the end-to-end delivery process for new telecom services, including but not limited to : internet circuits, MPLS networks, SIP trunks, and cloud-based solutions.
• Develop and maintain detailed project plans, outlining timelines, milestones, dependencies, and resource requirements.
• Proactively manage and coordinate with internal technical teams (engineering, network operations) and external vendors / carriers to ensure timely service delivery.
• Identify potential risks and delays in the delivery process and implement effective mitigation strategies.

Order Fulfillment & Provisioning :

Customer Relationship Management :

Qualifications and Experience

Required :

Tell employers what skills you have

Management Skills

MPLS

Customerfacing

Administration

Information Technology

Customer Relationship Management

Project Management

Attention to Detail

Customer Satisfaction

Project Coordination

Customerfocused Service

Service Delivery

Firewalls