This job offer is not available in your country.
Service Delivery Executive
NCS PTE. LTD.D20 Bishan, Ang Mo Kio, SG30+ days ago
Job descriptionAct as a focal point for all support related queries and issues Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer Review with support team to ensure that all support tasks and deliverables meet quality and service levels Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer Notify / escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD) Notify / escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD) Review and approve service request / enhancement effort, schedules and risk plans Review and raise resource requirement Responsible for resource forecasting and planning Review, monitor and report project health status Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity Be involved in pre-sale activities Delegate tasks effectively by providing clear and specific instructions and goals Plan, track and monitor the tasks assigned to the team leader / members Participate in leadership activities and providing performance feedback and developmental coaching Monitor and improve team performance, providing leadership, coaching, and performance management. At least 3-5 years of relevant experience in IT Infrastructure Support Minimally ITIL Foundation Good customer relationship management experience Excellent written, oral and presentation skills Degree / Diploma in a relevant field
Roles & Responsibilities
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
The Service Delivery Executive is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.
What will you do?
- The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.
- To ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
- To assist the Senior Managers to train and guide junior team members.
Project Delivery
Customer / Vendor Management
Business Development
Team Management
The ideal candidate should possess :
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity —and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact : Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Tell employers what skills you have
Coaching
Application Monitoring
Customer Relationship Management
Service Level
FOCAL
Team Management
Presentation Skills
Team Leader
ITIL
Project Delivery
Service Delivery
Ability to Prioritize
Infrastructure Support
Firewalls
Create a job alert for this search
Service Executive • D20 Bishan, Ang Mo Kio, SG
Related jobs
Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.We’re looking for a motivated Service Delivery Executive (Logistics) to be a key p...Show moreLast updated: 30+ days ago
Provide excellent customer service and support in the supply chain industry.Handle customer inquiries, orders, and complaints in a timely and professional manner.
Manage and maintain customer accoun...Show moreLast updated: 30+ days ago
Service Delivery Executive (Logistics)
FCS Careers Pte LtdSingapore 209000, 05, sgQuick Apply
- Promoted
Customer Service & Order Management Executive - NTS MECHATRONICS SINGAPORE PTE. LTD.
NTS MECHATRONICS SINGAPORE PTE. LTD.D27 Yishun, Sembawang, SG Customer Service & Order Management Executive.Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse t...Show moreLast updated: 6 days ago
- Promoted
Customer Service Executive (Logistics / Freight Forwarding / Shipping) - EA RECRUITMENT PTE. LTD.
EA RECRUITMENT PTE. LTD.Islandwide, SG Basic $3000 - $3500 + AWS + Variable Bonus.Excellent Welfare and Benefits + Career progression.Working hours : Monday to Friday (9am to 6pm).
To assist in the Customer Service department & report...Show moreLast updated: 8 days ago
- Promoted
Service Delivery Manager - QUESSCORP SINGAPORE PTE. LTD.
QUESSCORP SINGAPORE PTE. LTD.Islandwide, SG As a Service Delivery Manager, Service Leadership, you are responsible for overseeing IT infrastructure services, ensuring alignment with ITSM / ITIL methodologies, and maintaining service availabili...Show moreLast updated: 7 days ago
- Promoted
Customer Service Executive (Office Hours, 5 Days, No Experience Required – Training Provided) #HJG - D09 Cairnhill, Orchard, River Valley, SG
RECRUIT EXPRESS PTE LTDD09 Cairnhill, Orchard, River Valley, SG Handle customer inquiries via phone, email, or chat.Provide accurate information about products and services.Process orders and follow up on customer requests.
Maintain customer records and update d...Show moreLast updated: 6 days ago
- Promoted
Cloud Service Delivery Manager - PERSOLKELLY SINGAPORE PTE. LTD.
PERSOLKELLY SINGAPORE PTE. LTD.Islandwide, SG Cloud Service Delivery Manager.An excellent Cloud Service Delivery Manager opportunity has just arisen with a leading global brand.
Ensure reliable, secure, and efficient cloud service delivery whil...Show moreLast updated: 5 days ago
- Promoted
Service Delivery Executive - NCS PTE. LTD.
NCS PTE. LTD.D20 Bishan, Ang Mo Kio, SG NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnes...Show moreLast updated: 3 days ago
- Promoted
Sales Executive (Service & Maintainence) - Up to $3.2k + Comm | Training Provided (0580)
THE SUPREME HR ADVISORY PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Basic Salary : $2,800 - $3,200 + Comm.Build and maintain good relations and close contact with clients, especially decision makers and stay informed of any plans for additional entrance or enhanceme...Show moreLast updated: 10 days ago
- Promoted
Service Delivery Manager_Contract - D12 Balestier, Serangoon, Toa Payoh, SG
NTT SINGAPORE PTE. LTD.D12 Balestier, Serangoon, Toa Payoh, SG The Service Delivery Manager (SDM) is responsible for ensuring that IT services are delivered effectively and efficiently to meet business and client expectations.
This role involves managing servic...Show moreLast updated: 5 days ago
- Promoted
Service Delivery Executive - LGA TELECOM PTE LTD
LGA TELECOM PTE LTDD20 Bishan, Ang Mo Kio, SG LGA Telecom is a leading provider of innovative telecommunications solutions, dedicated to connecting businesses and empowering their growth.
We specialize in delivering reliable, high-speed connect...Show moreLast updated: 6 days ago
- Promoted
Service Delivery Manager
CONSULGURU PTE. LTD.D12 Balestier, Serangoon, Toa Payoh, SG The Service Delivery Manager (SDM) is responsible for overseeing the delivery of high-quality services to clients or internal stakeholders.
This role ensures that service-level agreements (SLAs) are...Show moreLast updated: 5 days ago
Customer Service Executive (Freight, Distribution)
Talent Trader GroupSingapore, Central Singapore, SGQuick Apply
- Promoted
Customer Service Executive (Logistics / Freight Forwarding / Shipping)
EA RECRUITMENT PTE. LTD.Islandwide, SG Basic $3000 - $3500 + AWS + Variable Bonus.Excellent Welfare and Benefits + Career progression.Working hours : Monday to Friday (9am to 6pm).
To assist in the Customer Service department & report...Show moreLast updated: 8 days ago
- Promoted
Service Excellence Executive
FIRSTCOM ACADEMY PTE. LTD.D13 Macpherson, Braddell, SG Join Our Growing Team at FirstCom Academy as Service Excellence Executive!.The Service Excellence Team at.We continuously improve service standards through feedback, surveys, and outcome evaluation...Show moreLast updated: 5 days ago
- Promoted
Customer Service & Order Management Executive
NTS MECHATRONICS SINGAPORE PTE. LTD.D27 Yishun, Sembawang, SG Customer Service & Order Management Executive.Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse t...Show moreLast updated: 6 days ago
- Promoted
Customer Service Executive (Office Hours, 5 Days, No Experience Required – Training Provided) #HJG
RECRUIT EXPRESS PTE LTDD09 Cairnhill, Orchard, River Valley, SG Handle customer inquiries via phone, email, or chat.Provide accurate information about products and services.Process orders and follow up on customer requests.
Maintain customer records and update d...Show moreLast updated: 6 days ago
- Promoted
Service Delivery Executive
LGA TELECOM PTE LTDD20 Bishan, Ang Mo Kio, SG LGA Telecom is a leading provider of innovative telecommunications solutions, dedicated to connecting businesses and empowering their growth.
We specialize in delivering reliable, high-speed connect...Show moreLast updated: 6 days ago
- Promoted
Executive, Warranty - ST ENGINEERING MOBILITY SERVICES PTE. LTD.
ST ENGINEERING MOBILITY SERVICES PTE. LTD.D22 Jurong, Jurong Island, Tuas, SG Continuous process improvement to reduce warranty claims in line to meet biz objectives.Be responsible for the analysis of warranty data & communicating with principle, cross functional teams t...Show moreLast updated: 6 days ago