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Guest Services Agent / Executive - M Hotel Singapore

MILLENNIUM & COPTHORNE INTERNATIONAL LIMITEDD02 Anson, Tanjong Pagar, SG

30+ days ago

Job description

Roles & Responsibilities

Job Highlights

Global Hospitality Company
Career Development with sponsored training opportunities
Excellent Staff Benefits

Job Description

Reporting to Front Office Manager, the incumbent shall be responsible to :

Operations

To ensure that all VIP arrival rooms are checked, and amenities are replenished in the rooms prior to the guest’s arrival.

To welcome and bid farewell to all VIP guests.

To develop and maintain close business contacts with house guests and to provide personalized service whenever possible.

Attend to guests’ requests and thoroughly investigate guest complaints.

Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.

Guest Service

Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.

To deal with irate guests and find ways to resolve issues to the guests’ satisfaction.

To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale

Pre-requisities :

1. Singaporean or PRs only.

2. Must be willing to work on weekends and public holidays.

Tell employers what skills you have

Front Office

Customer Service Oriented

Able To Multitask

Microsoft Office

Hospitality Service

Customer Relationships

VIP

Hospitality Industry

Opera

Communication Skills

Team Player

Customer Service

Hospitality and Tourism Management

Hotel Management

Excellent Interpersonal Communication Skills

Customer Orientation

Hospitality

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Guest Service Executive • D02 Anson, Tanjong Pagar, SG

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