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Guest Relations Executive (Supervisor)

SENTOSA BEACH RESORT PTE LTDD09 Cairnhill, Orchard, River Valley, SG

25 days ago

Job description

Roles & Responsibilities

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Executive(Supervisor) to join our team!

As a Guest Relations Executive (Supervisor) , we rely on you to :

Take responsibility of the guest relations to ensure smooth and efficient operation at all times
Supervise and lead all service associates in their daily activities
Enhance guest relations and loyalty scores
Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who :

Preferably has relevant experience in the hospitality industry with OPMS knowledge.

Preferably comes from a hotel management-related education background

Strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination

Ablity to recognise guest loyalty and provide personalised service in a professional manner

Willing to work shift

We Offer

5-day work week

Learning and Development opportunities for career development

Medical and insurance coverage

Special employee discount within Shangri-La Group

Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Tell employers what skills you have

Front Office

Customer Experience

Customer Relationship Management CRM

Hospitality Industry

MS Office

Opera

Communication Skills

Team Player

Hotel Management

Hospitality

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Executive Executive • D09 Cairnhill, Orchard, River Valley, SG

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