Reservations Agent - MERCURE SINGAPORE BUGIS

Roles & Responsibilities

Duties and Responsibilities

• Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.
• Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead advice and constant “feedback” concerning both enquiries and firm reservations.
• Assists in maximizing the hotel’s occupancy potential, whilst protecting the hotel’s business mix.
• Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.

Requirements

Interested applicants, please email to Shirlene.teo@accor.com

Tell employers what skills you have

Work Autonomously

Front Office

Analytical Capability

Able To Multitask

Actuarial

Reserves

Secondary Education

Quality Assurance

Hospitality Industry

Market Analysis

Research and Development

Compass

MS Office

Portfolio Management

Opera

Fixed Income