Guest Services Agent - MERCURE SINGAPORE BUGIS

Roles & Responsibilities

Main Responsibilities

• To provide a courteous and professional service at all times.
• Welcome guests in a friendly, prompt and professional manner.
• To process check-in / check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
• To provide information about hotel services and amenities
• To ensure all guests’ information are strictly confidential for use by authorized personnel only
• Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
• To maintain good working relationships with your own colleagues, and all other departments.

Requirements

Tell employers what skills you have

Front Office

Able To Multitask

Secondary Education

Quality Assurance

Housekeeping

Property

MS Office

Adaptability

Accounting

Authorization

Transportation

Pressure

Opera

Cashiering

Wellbeing

Hospitality