Guest Services Agent - HOLIDAY INN SINGAPORE LITTLE INDIA

Roles & Responsibilities

JOB OVERVIEW

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, cashiering, foreign exchange and assisting them with inquiries.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to :

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS :

PEOPLE :

GUEST EXPERIENCE :

RESPONSIBLE BUSINESS :

ACCOUNTABILITY

Under the general direction of the Rooms Division Manager or his / her delegate and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, with 1 year’s experience in guest / customer service, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English. Proficient in the use of Microsoft Office and Front Office System.

Tell employers what skills you have

Front Office

Rooms Division

Microsoft Office

Currency

Property

Authorization

Transportation

First Aid

Accountability

Cashiering

Communication Skills

Foreign Exchange

Customer Service

Hotel Management