IT Service Delivery Manager (Perm Position)

Roles & Responsibilities

Responsibilities :

• Ensure compliance with all processes, procedures, and SLAs across AWS, on-prem, VMware, and hyper-converged infrastructures.
• Lead complex troubleshooting and root-cause analysis to resolve infrastructure issues and improve system reliability.
• Manage daily IT operations (incident, service request, change, and problem management) and coordinate with vendors and internal teams for seamless BAU support.
• Oversee ITSM processes, service desk setup, and ticketing systems using the ITIL framework.
• Develop operational plans (work schedules, PM schedules, patch management, audits) and drive capacity / resource planning to ensure optimal performance.
• Conduct regular service reviews with clients, provide operational insights, and act as a trusted advisor to stakeholders.
• Monitor and report on infrastructure health using tools such as eG, ManageEngine, SolarWinds, and AWS Monitor.
• Manage CAPEX / OPEX including asset management, renewals, vendor support, and weekly / monthly reporting to stakeholders.
• Collaborate with cybersecurity teams to maintain security controls and proactively address vulnerabilities.
• Provide leadership, coaching, and performance feedback to team members.

Requirements :

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to bianca@talentsis.com.sg for immediate processing.

(EA Reg No : 20C0312)

Tell employers what skills you have

Coaching

Asset Management

VMware

Reliability

IT Operations

Ticketing Systems

Customerfocused

Problem Management

Service Desk

Audits

ITIL

Teamwork Skills

Stakeholder Management

Disaster Recovery

Virtualization

Service Delivery