IT Service Delivery Manager (Permanent role)

Roles & Responsibilities

Responsibilities :

• Ensure adherence to established processes and procedures.
• Lead complex troubleshooting and root cause analysis for network, system, and infrastructure issues.
• Manage infrastructure delivery across AWS, on-premises, VMware, and hyper-converged environments, ensuring SLA compliance and customer satisfaction.
• Oversee daily operations, including incident, change, and problem management.
• Utilize monitoring tools (e.g., eG, ManageEngine, SolarWinds, AWS Monitor) for real-time operational visibility.
• Support OT / IT infrastructure projects by contributing to planning, budgeting, resource allocation, and risk management aligned with Industry 4.0, WOG, and IM8 standards.
• Develop ITSM processes and establish IT Service Desk operations based on ITIL best practices.
• Plan and implement Day-2 operations (e.g., engineering schedules, annual activity calendars, PM, patch management, audits).
• Conduct regular service reviews with clients, delivering performance insights and addressing evolving needs.
• Manage infrastructure capacity and resource planning to ensure optimal performance.
• Collaborate with cybersecurity teams to maintain security controls and proactively resolve vulnerabilities.
• Maintain comprehensive service reports (SLAs, KPIs, incidents) and documentation.
• Manage operational CAPEX / OPEX, including asset tracking (CMDB), license renewals, hardware maintenance, and vendor contracts.
• Provide regular account updates and reports to clients.
• Conduct periodic SLA and KPI reviews to ensure service alignment with customer expectations.
• Coordinate with vendors, client technical teams, and interfacing systems to ensure seamless BAU operations.

Requirements :

Your recruiter for this job :

📱 WhatsApp Chally @ 6304 8675 for a quicker response

🔗 Connect with me on LinkedIn : https : / / www.linkedin.com / in / cadeguino /

📧 Chally | chally@talentsis.com.sg

Talentsis Pte Ltd | EA No : 20C0312

Tell employers what skills you have

Excellent Communication Skills

Troubleshooting

Service Management

Asset Tracking

AWS

VMware

Contract Management

Vendor Contracts

Root Cause Analysis

Information Technology

Access Control

Problem Management

Service Desk

Audits

Customer Satisfaction

Solarwinds

ITIL

Disaster Recovery

Virtualization

Service Delivery