Senior / Assistant Manager, Business Office

Roles & Responsibilities

We are seeking a dedicated Senior / Assistant Manager to join our Billing team, where you will play a crucial role in ensuring the accuracy and efficiency of our billing operations whilst delivering exceptional customer service to patients and their families. This position offers an exciting opportunity to work at the forefront of healthcare billing transformation with the upcoming implementation of the National Billing System.

In this role, you will be involved in the following areas :

Charging / Billing Roles

• Administer the charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures
• Maintain master records in SAP-ISH & eCCAP that control billing system configurations
• Assist BO-Billing Team Manager to ensure timely and accurate charging to patient accounts
• Assist Team Manager to manage third-party payor claim submissions (e.g. CPF Board, private medical insurers, MCPS, etc.) and liaise closely with them to resolve claim issues

Customer Service

Purchased Services Management

System Enhancement & National Billing System (NBS)

Others

Job Requirements :

Tell employers what skills you have

System Implementation

Healthcare

Exceptional Customer Service

Service Recovery

Billing Systems

Billing

Patient enquiries

submit claims

Audits

User Acceptance Testing

Team Player

Customer Service

Business Requirements