Centre Manager, Social Healthcare (Clementi)

Reporting to the Director for Social Healthcare Programme,

the Centre Manager (CM), Social Healthcare is entrusted with the

responsibility to lead in the strategic directions, manage the

manpower and oversee the daily operations of the assigned Eldercare

Centre to fulfill its intended purposes as stipulated by the

funders and

LBSA.

Responsibilities : A) Management

Role

Staff Management

• Recruit, Manage, Deploy and Develop of Centre staff

Management Reporting - Provide timely reports to Senior

Management, including Management Committee

members.

B) Strategic

Planning

Community

Outreach - Develop Community Outreach Plan and educate seniors

about Active Ageing Programme

Relationship

Management - Develop strategies for asset mapping, fortify existing

relationships; identify new community partners, engage and build

relationship to garner their support to serve the

seniors.

Volunteer Management - Overseee,

recruit, train and develop Volunteer Management

Plan

C) Centre

Operations

Key

Performance Indicators - Maintain close monitoring of the given

KPIs, implement measures to manage volunteers and seniors

recruitment, retention and participation data at stipulated

timeframe.

Serving Seniors - Formulate

customized guidelines to serve the needs of the seniors; take lead

in handling challenging service users

Community Outreach - Guided by the Master Community

Outreach Plan, take lead in the implementation, review and

evaluation of the plan.

Relationship

Management - Take lead in engaging community partners, build

effective and sustainable partnerships with them to serve the needs

of the seniors.

Programmes and Activities -

Lead in regular reviews, planning, implementation and evaluation of

programmes.

Recruitment of Members - Plan

promotion and advertisement of AAC programme to seniors in

designate blocks on a regular basis

Volunteer

Management - Identify suitable volunteer roles to engage clients or

from external individuals to contribute in

Financial Reporting - Adherence to planned budget, checks

and controls and prepare reports in a timely

manner,

D) Other

Duties

Any other

responsibilities as assigned by Executive

Director / HOD / SCM

Requirements :

Degree or Diploma in the field of Social Sciences (i.e.

Social Work / Gerontology) preferred

At least 5

years of experience in direct operational roles such as running a

social service-related Centre (preferably in the area of

Eldercare)

Prior supervisory experience, with

at least 2 staff reporting to him / her

Strong

stakeholder management skills, able to develop and build

relationship with wide variety of community partners

Strong interpersonal skills, a team player, yet able to

work independently.

Strong communications

skills, preferably bilingual.

Dynamic, quick

thinking, adaptable and responsive to

change.